A185-002 KOI NEXT GEN TOTE BAG

Exchanges and Returns

If for any reason you are not completely satisfied, simply return your items within 30 days of receiving your order for exchange or full refund, less shipping costs. Of course, altered, hemmed, worn, soiled, or laundered garments are not returnable. No refunds or exchanges on personalized garments unless defective. We offer one complimentary exchange per order. (This means no additional shipping charges to send your exchanges) Soiled garments with cat / dog hair, deodorant, make up or stains will not be accepted.

Third class Canada Post is recommended. Return to sender (RTS) packages will not be accepted. Returns sent by C.O.D. & Purolator payment upon receipt are not accepted. Any defective items which are returned may have your shipping charges refunded if approved by staff. Please contact us regarding defective or flawed items. We will not refund shipping charges for returns sent by courier, express, or other costly shipping methods. Packages returned "RTS" are subject to Canada Post mailing charges + fees. Typically this is $15.00+.

Exchanged goods are returned to you with no additional shipping charge. We offer 1 free exchange shipping per order. You are responsible for the cost of shipping your items back to us.

Any returns received past 30 days are subject to a 15% restocking fee, and are subject to be returned at most current pricing.

Returns are to be mailed to:

Incredibly Comfortable Uniforms
6041 Gateway Blvd NW
Edmonton, AB, Canada
T6H 2H3

Shipping

Canadian shipping: $10 flat anywhere in Canada or FREE SHIPPING OVER $150.
Allow up to 2 - 3 weeks for delivery. (Typically your order will be shipped within 24 hours of being placed, and should arrive within 10 days.)
Backorders and special orders allow 4 - 12 weeks. (We will inform you of the time frame on your backordered items, if such information is available)

United States of America Shipping:
To the USA our shipping rates are:
1 - 8 Pieces $18.00, 9 - 18 Pieces $30.00, 19+ Pieces $50.00.
For larger volume orders, we are able to quote shipping and provide you with the best available rate.

International / Other Countries:
We are eager to assist you in receiving your order in the best available time frame, at a reasonable cost.  As such, any international orders outside of North America are quoted, and shipping will be calculated based on the true cost.  Please contact us for more information.

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